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Shipping & returns

Shipping Policy on Rocks Discount Vitamins Products

Please allow 1-2 Business days for your order to be processed for shipping the shipping department makes every effort to fulfill orders as quickly and efficiently as possible. Once you place your order you will receive a confirmation email with your order number. This notification will be sent to the provided email address that is located under your account after your order has shipped, you will receive tracing information. Please allow 24 to 48 hours for the mail carrier to update your tracking information.

SHIPPING DURING BLACK FRIDAY AND RELEASES


During Black Friday and other releases pleas allow up to 5 - 7 business days for your order to be processes for shipping. The shipping department makes every effort to fulfill orders as quickly and efficiently as possible once you place your order you will receive a confirmation email with your order number that is located under your account. After your order has shipped, you will receive tracking information. Please allow 24 to 48 hours for the mail carrier to update your tracking information.

 

SHIPPING HOURS

The Rocks Discount Vitamins shipping department ships orders Monday through Friday from 9:00 A.M. to 5:00 P.M. EST., excluding U.S. holidays.

 

SHIPPING ON Rocks Discount Vitamins PRODUCTS, MERCHANDISE, AND ATTIRE

The Rocks Discount Vitamins product can be shipped both domestically and internationally. They also ship to both military addresses and P.O. Boxes.

For domestic purchases please be aware that in-climate weather, shipping delays, and concerns relating to the recent pandemic may affect your delivery times. Please be patient and if you have questions about your tracing then reach out to Rocks Discount Vitamins Customer service here.

For international purchases please be aware that in-climate weather, shipping delays, customer requirements, and concerns relating to the recent pandemic may affect your delivery times for international orders, in some cases, your country may charge additional duties, taxes, or import fees. These fees will be paid upfront on the Rocks Discount Vitamins website at time of purchase. Rocks Discount Vitamins company does not mark up the price on shipping or any country's custom fees. The company does not have control over these fees and is not responsible for setting the price. Your Rocks Discount Vitamins will be sent as a gift to your country; therefore there should not be any additional fees. Please be patient and if you have questions about your tracking please reach out to Rocks Discount Vitamins customer service here.

 

DISCLAIMER:

Rocks Discount Vitamins is not responsible for shipping delays or shipping issues once your order leaves the Rocks Discount Vitamins warehouse and is in the possession of the mail carrier.

Rocks Discount Vitamins is not responsible for stolen or lost packages. If a package is lost, stolen, or an incorrect shipping address was provided by the customer then the Rocks Discount Vitamins company is not responsible for refunding or replacing those items. Before reaching out to customer service, please file any lost or damaged claims with the responsible mail carrier.

Return policy

To our valuable customers of ROCKS DISCOUNT VITAMINS: Before submitting a return request through our contact page please make sure you read the information below. When submitting you request, please give our customer service team your order number, name of the item(s) you wish to return, and the reason behind the return

 

Return Policy on Rocks Discount Vitamins Products

If you would like to make a return on a product(s), Those items (s) must be returned within 30 days of the original order date returns requested beyond this time will be refused. The Rocks Discount Vitamins warehouse cannot accept returns on opened and used products for the safety of the team and quality of other products in the warehouse.

Within the first 30 days of the original order date if you do not notify us of the problem with your order a refund or exchange will not be given. This includes but is not limited to failure to receive a product, damage to the container or safety seal, quality of the product’s contents, and/or receipt of an incorrect product. When a return request is submitted, a Rocks Discount Vitamins customer service representative will reach out to you to confirm the condition of the product. Returns requested are subject to be refused.

Issuing a refund, Store Credit, or Exchange

All purchases are charged and refunded in U.S. dollars (USD) Rocks Discount Vitamins is not responsible for the difference in financial exchange rates.

The Rocks Discount Vitamins customer service team will also notify you of the approval or rejection of your submitted return request. Once the Rocks Discount Vitamins warehouse approves the condition of the received return, the customer service team will be notified to contact you and issue a refund, store credit, or exchange.

If you requested to be refunded to your original payment method, then your refund will be processed. A credit will automatically be applied to your credit card or original method of payment. Please allow 3-7 business days to see the refund on your account. For a full refund on product, merchandise, or attire on items that are
unopened, unused, and unworn you will be issued a full refund of the subtotal amount. This refund does not include shipping and handling charges.

If you request to exchange your item, the customer service team will contact you to confirm what item you would like to exchange. They will also confirm whether that item, flavor, or size are in stock.

If you requested store credit, the customer service team will contact you to confirm that you have received a credit. They will issue a store credit code that you can use for a future Rocks Discount Vitamins purchase.

Please note that Rocks Discount Vitamins cannot provide returns or exchanges on international orders.

Replacing or Qualifting a gift item

All free promotional gift item(s) are while supplies last. Since there are limited quantities of these items, they cannot be replaced or exchanged.

If applicable, you can qualify for a free promotional gift item(s) after you insert a discount code. This promotional code is redeemable before shipping and handling fees have been applied to the order.